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GrindEQ

GrindEQ™ Math Utilities

      

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Technical support

Technical Support

System Requirements

Microsoft Windows XP/2003/Vista/7/8
Microsoft Word XP/2003/2007/2010/2013

Microsoft Word 32-bit and 64-bit compatible.

Install/Uninstall

Use GrindEQ Math Utilities 64-bit if and only if you have Microsoft Word 64-bit installed on your machine. If you are using Windows 64-bit and Office 32-bit, as many users are, you should use the 32-bit version of GrindEQ.

In order to accomplish the installation of GrindEQ Math Utilities you must have the (Local) Administrative Rights on your computer. Thus, acquire the (Local) Administrative Rights on your computer prior to running Install or Uninstall (e.g. login as Administrator or quick switch to Administrator account).


Install

  1. Close Microsoft Word. It is strongly recommended that you close all other running applications.
  2. Run 'GrindEQ_Math_Utilities_N.exe' (where N is the version) and follow the installation instructions.
  3. After the installation of GrindEQ Math Utilities is complete, GrindEQ Math menu item appears on Microsoft Word menu.
  4. If you want to use GrindEQ Math Utilities under another account, you must re-login under the desired account and enable GrindEQ Math Utilities via Start | Programs | GrindEQ Math Utilities | GrindEQ Options by pressing Enable button in Microsoft Word integration section. In this case the Administrative Rights are NOT required.
  5. Some antiviruses block GrindEQ Math Utilities execution, because of Microsoft Word macros being used. To allow GrindEQ Math Utilities to work properly the execution of macros should be permitted in the antivirus software settings.
  6. If Microsoft Word Security system gives a notice about new macros found, please register GrindEQ Certificate.

Uninstall

To completely remove GrindEQ Math Utilities from your system follow these steps:

  1. Close Microsoft Word.
  2. Run Uninstall GrindEQ from GrindEQ Math Utilities folder (accessed via Start | Programs | GrindEQ Math Utilities | Uninstall GrindEQ).

- OR -

  1. Close Microsoft Word.
  2. Open Contol Panel and start Add or Remove Programs.
  3. Select GrindEQ Math Utilities (remove only).

Notes

If GrindEQ Math menu item still appears on Microsoft Word menu, remove the template files 'GrindEQ.dotm' and 'GrindEQ.dot' from Microsoft Word Startup folder manually. To locate the current Startup folder select Word Options | Advanced | File Locations... (Word 2007/2010/2013) or Tools | Options... | File Locations from Microsoft Word menu (Word XP/2003). Close Microsoft Word before removing 'GrindEQ.dotm' and 'GrindEQ.dot'.

GrindEQ Certificate

GrindEQ Math Utilities are signed with a digital certificate. If Microsoft Word Security system gives a notice about new macros found, please register GrindEQ Certificate (the registration of GrindEQ Certificate is free of charge). GrindEQ converters can be used without macros (therefore without a Certificate registration) from Save As... or Open dialogs.

Registration

Some of GrindEQ modules (LaTeX-to-Word, Word-to-LaTeX, MathType-to-Normalizer, and Normalizer) require registration. Please visit the web site (http://grindeq.com) or send an e-mail (sales@grindeq.com) to obtain your unique registration code.

GrindEQ products are marketed as "shareware" - we offer a fully functional evaluation/download version for potential users to "try before you buy". Evaluation term is 10 launches.

Languages and skins

You can select the preferable language and skin in Options. Everyone is welcome to supply own languages and create new skins. Please contact feedback@grindeq.com for collaboration details.

Troubleshooting

32-bit or 64-bit

Microsoft Office 2010 is the first version of Office with a native 64-bit version, but the default setup for Office 2010 will install the 32-bit edition even on 64-bit systems.

If you are using:

  • Microsoft Word 2010 – open the File menu, and then select Help. On the right side, you will see information about your version of Office.
  • Microsoft Word 2013 – open the File menu, and then select Account. Click on the About Word button for obtaining information about your version of Office.

Use GrindEQ Math Utilities 64-bit if and only if you have Microsoft Word 64-bit installed on your machine.


Math menu item is not available

If GrindEQ Math menu item is not available on Microsoft Word menu, please enable GrindEQ Math Utilities via Start | Programs | GrindEQ Math Utilities | GrindEQ Options by pressing Enable button in Microsoft Word integration section.

If GrindEQ Math menu item is still not available, probably the template files 'GrindEQ.dotm' and 'GrindEQ.dot' are blocked by other templates. Try to uncheck some templates in Templates and Add-Ins window accessed via Word Options | Add-Ins | Manage: Templates | Go... (Word 2007/2010/2013) or Tools | Templates and Add-Ins... from Microsoft Word menu (Word XP/2003).

If GrindEQ Math menu item is still not available, copy the template files 'GrindEQ.dotm' and 'GrindEQ.dot', which can be found in the 'main' folder on the GrindEQ installation path, to Microsoft Word Startup folder. To locate the current Startup folder select Word Options | Advanced | File Locations... (Word 2007/2010/2013) or Tools | Options... | File Locations from Microsoft Word menu (Word XP/2003). Close Microsoft Word before copying the template files.


Antiviruses

Some antiviruses block GrindEQ Math Utilities execution, because of Microsoft Word macros being used. To allow GrindEQ Math Utilities to work properly the execution of macros should be permitted in the antivirus software settings. Probably you will need to acquire the (Local) Administrative Rights on the computer to accomplish this.


No images in LaTeX document

If you use PDF for LaTeX output ('pdflatex' program), you should check PDF copy option (Word-to-LaTeX Options | Images) and change the LaTeX preamble:
%\usepackage[dvips]{graphicx}
\usepackage[pdftex]{graphicx}
(e.g. use pdftex driver instead of dvips). Please note, if you use EPS format for images, you have to check Hide file extension option.

If you use non-standard graphical objects in your Microsoft Word document, Word-to-LaTeX may convert it as empty rectangles. Please use freeware GrindEQ Image-to-PostScript utility to convert non-standard graphical objects to EPS format.


No images in Microsoft Word document

Make sure a Ghostscript driver (free under GPL license) is installed on your machine, otherwise EPS/PS image files won't be converted. Please download Ghostscript from http://grindeq.com/ or http://ghostscript.com/. Use Ghostscript driver 64-bit if and only if you have Microsoft Word 64-bit installed on your machine.


Corrupted symbols

Some of math symbols cannot be represented using standard fonts. This is the reason why MathType uses Euclid fonts. If you use Microsoft Equation 3.x, it is recommended to install freeware Euclid fonts, which can be downloaded from www.mathtype.com.

Getting e-mail support

If you can't find a solution for your problem send an e-mail to our technical support department at support@grindeq.com.

You can create GrindEQ system report and send it (as plain text or as an attached file) along with the description of the problem. This report contains information about installed system and GrindEQ files. Including the report may greatly simplify the problem tracing and solving. No private information is included in the report, you will be able to view the report before sending. To create GrindEQ system report press Create button accessed via Math | Options from Microsoft Word menu or Start | Programs | GrindEQ Math Utilities | GrindEQ Options. You can also create GrindEQ system report by running 'dump.exe' in the 'main' folder on the GrindEQ installation path. The default encoding of the report is Unicode (UTF-16LE).


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Home Page: http://grindeq.com
E-mail for general information: info@grindeq.com
E-mail for customer support: support@grindeq.com
E-mail for comments and suggestions: feedback@grindeq.com

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